Initiate a dispute with SafeRent Solutions
You may dispute information on your SafeRent Solutions consumer file by calling our toll-free number 1(888) 333-2413. If you are disputing information appearing on a credit bureau report obtained by SafeRent Solutions in conjunction with your application for housing, we will notify the appropriate credit bureau of your dispute. Alternately, you may wish to contact the credit bureau directly to initiate your credit dispute.
Here’s how to get started
To help expedite your dispute request, you can complete and sign the Form CRD-002 “Dispute Request”, with legible print in blue or black ink.
Note that per the Fair Credit Reporting Act, we are allowed up to 30 days to complete your dispute, in most circumstances.
Complete Section A – “Consumer Information.” Attach a photocopy of your valid government-issued photo ID, Social Security card or ITIN, and a copy of a utility bill with your current mailing address in order to expedite your request.
Complete Section B- “Disputed Information.” In this section, identify the area(s) of your consumer file that you believe to be inaccurate or incomplete. Provide the specific reason(s) for your disagreement regarding the information that appears in your file. Requests for dispute must be accompanied by supporting documentation – i.e. court documents, or letter from property/landlord, etc. You must be specific regarding the items and information that you are disputing.
Section D – “Authorization Release.” Complete the “To Be Completed by Consumer” portion, in order for us to facilitate a dispute of the file information you are disputing. This gives us your permission to obtain information that may be needed to complete the dispute.
You can contact SafeRent Solutions to dispute your consumer file in two ways:
Mail the signed and completed forms “Dispute Request” and the “Authorization of Release” and any necessary supporting documentation to: SafeRent Solutions, LLC. Consumer Relations Department P.O. Box 3890 Coppell, TX 75019
Email is the preferred method for sending in your forms. Please email your signed dispute forms and required identification to [email protected].
For questions, you can contact the Consumer Relations Department at 1(888)333-2413.
OBTAINING YOUR CREDIT FILE
Your credit bureau file is not maintained by SafeRent Solutions, LLC (“SafeRent Solutions”). To obtain a copy of your credit bureau report, or for information regarding your credit file, including trade-line accounts such as credit cards, utility bills and bankruptcy information, please contact the national credit reporting agencies (CRAs) listed below. If a copy of your credit report was obtained through SafeRent Solutions in conjunction with your application for housing or employment, we will provide you with a copy of the report that was obtained. To dispute information contained in your Equifax, Experian or TransUnion credit reports, please contact the credit bureau(s) directly. In accordance with the FCRA, if your credit file was obtained through SafeRent Solutions, you may forward dispute requests to the SafeRent Solutions Consumer Relations Department, which will in turn be forwarded to the appropriate credit bureau(s) to dispute.
Please do not submit credit bureau disputes to SafeRent Solutions which have already been initiated through the credit bureau(s). We cannot assist you with a credit dispute if we did not access your credit file on behalf of our clients.
To receive your credit file from an national CRA, you may do the following:
- Request a copy through the CRA’s automated system via the toll free phone numbers below.
- Submit your request in writing to the CRA via the addresses below. Prior to submitting your request, contact the CRA via the toll free phone numbers below to obtain specific information that you should include with your written request.
- Request a copy through the agency’s web site.
- Request a copy through www.annualcreditreport.com or by calling 1(877) 322-8228.
CRA Contact Information
Experian National Consumer Assistance Center
PMB 2104 – Allen, Texas 75013-2104
Telephone: 1(888) 397-3742
Equifax Information Service Center
P.O. Box 740241 – Atlanta, Georgia 30374-0241
Telephone: 1(800) 685-1111
Trans Union LLC
P.O. Box 2000 – Chester, Pennsylvania 19022- 2000
Telephone: 1(800) 888-4213