Has your rental application been declined?

You can obtain a copy of your SafeRent Solutions Consumer File.

Here’s how to get started – Requesting a copy of your SafeRent Solutions Consumer File
Under the Fair Credit Reporting Act, you are entitled to receive one free copy of your consumer file in any twelve-month period from a credit reporting agency (CRA). You are also entitled to a free copy of your consumer file if you meet the following criteria:

You have been notified of an adverse action or been denied housing or employment based on information in your consumer file within the past 60 days:

  • You reside in a state where you are entitled to more than one free copy in any twelve month period
  • You suspect that your file may contain fraudulent information, or you are a victim of identity theft
  • You are unemployed or you currently receive public assistance

You may obtain a copy of your SafeRent Solutions consumer file in one of three ways:

  1. Download and complete this form and please provide the following forms of identification:
    1. Photocopy of your driver’s license, non-driver’s license OR state, federal or military government-issued photo ID.
    2. Social Security Card or ITIN
    3. If your current address is different that stated on your government-issued identification card, please provide a legible copy of one of the following (Please ensure to send the document itself showing your current address, envelopes are not acceptable.)
      1. Utility Bill (Cell Phone, Cable, Water, Electricity, Etc)
      2. Military Orders
      3. Insurance Cards 
      4. Bank Statement
    4. Email is the fastest and preferred method. Please send your completed form, along with the required identification request to [email protected]
    5. Disclosure of your SafeRent Solutions Confidential Consumer file will be provided within 3 business days from the receipt of your email.
  2. If you prefer to mail your documents, you can send to:
    SafeRent Solutions Consumer Relations
    P.O. Box 3890
    Coppell, TX 75019
  3. Call our toll-free number 1(888) 333-2413.


Your credit bureau file is not maintained by SafeRent Solutions. To obtain a copy of your credit bureau report, or for information regarding your credit file, including trade-line accounts such as credit cards, utility bills and bankruptcy information, please contact the national credit reporting agencies (CRAs) listed below.

If a copy of your credit report was obtained through SafeRent Solutions in conjunction with your application for housing or employment, we will provide you with a copy of the report that was obtained.

To dispute information contained in your Experian, Equifax or TransUnion credit reports, please contact the credit bureau(s) directly. In accordance with the FCRA, if your credit file was obtained through SafeRent Solutions, you may forward dispute requests to the SafeRent Solutions Consumer Relations Department, which will in turn be forwarded to the appropriate credit bureau(s) for dispute. Please do not submit credit bureau disputes to SafeRent Solutions which have already been initiated through the credit bureau(s). We cannot assist you with a credit dispute if we did not access your credit file on behalf of our clients.

To receive your credit file from a national CRA, you may do the following:

  1. Request a copy through the CRA’s automated system via the toll free phone numbers below.
  2. Submit your request in writing to the CRA via the addresses below. Prior to submitting your request, contact the CRA via the toll free phone numbers below to obtain specific information that you should include with your written request.
  3. Request a copy through the CRA’s web site.
  4. Request a copy through www.annualcreditreport.com or by calling 1(877) 322-8228.

CRA Contact Information

Experian National Consumer Assistance Center
PMB 2104 – Allen, Texas 75013-2104
Telephone: 1(888) 397-3742
Website: www.experian.com

Equifax Information Service Center
P.O. Box 740241 – Atlanta, Georgia 30374-0241
Telephone: 1(800) 685-1111
Website: www.equifax.com

TransUnion LLC
P.O. Box 2000 – Chester, Pennsylvania 19022- 2000
Telephone: 1(800) 888-4213
Website: www.transunion.com

TeleCheck Consumer Service Office
PMB 4513 – Houston, TX 77210-4513
Telephone 1(800)366-2425
Website: www.telecheck.com

FACTA Central Source Disclosure of credit file
website: www.annualcreditreport.com
Telephone 1(877) 322-8228 or 1(877) FACT- ACT