SafeRent Solutions is a specialty consumer reporting agency as defined in the Fair Credit Reporting Act (603f). We provide information to the rental property industry when you apply for a rental property that is a SafeRent Solutions client and provide written or electronic authorization. Rental housing providers may use your consumer report to assist them in making leasing decisions.
SafeRent Solutions provides information which can include reportable housing court data, reportable criminal public court records, credit reports, collections, alternative credit data, and additional address information. SafeRent Solutions maintains reportable housing court data and additional address information within our database. However, we do not maintain any criminal or credit data, therefore we do not have access to this data until a screening report is ordered by a SafeRent Solutions client, at which time those requests will be sent to the corresponding court and/or bureau that houses that data.
SafeRent Solutions is a reseller of information maintained by the three national credit reporting agencies (CRAs): Equifax®, Experian® and TransUnion®. However, it is important to understand that information from the credit bureaus is not maintained by SafeRent Solutions.
- Visit FTC Consumer Education (in multiple languages) for more information.
- Visit CFPB Consumer Education (in multiple languages) for more information.
Primary Consumer Support Functions
How To Reach Consumer Support
- Answering questions regarding your SafeRent Solutions Consumer File and/or Report.
- Disputing inaccurate information in your SafeRent Solutions Consumer File and/or Report.
- Mailing or emailing a copy of your SafeRent Solutions Consumer Report Copy and/or Consumer File Disclosure.
- Placing a SafeRent Solutions File Freeze on data maintained by SafeRent Solutions.
Hours of Operation:
Monday through Friday
8:00 A.M. to 6:00 P.M. Central Standard Time
Phone: (888) 333-2413
Email: [email protected]
Fax: (877) 204-9871
Address:
Consumer Support Department
P.O. Box 3890
Coppell, TX 75019
Consumer Forms - English
- Consumer Disclosure Request Form
- Consumer Statement Request Form
- Dispute Request Form
- File Freeze Lift Request Form
- File Freeze Request Form
- Identity Theft Suppression Request Form
- Human Trafficking Suppression Request Form
- Domestic Abuse Suppression Request Form
- Coerced Debt Suppression Request Form
- Manual Authentication Form
- VantageScore 4.0 & Your Rental Application
Formularios de Consumidor
- Consumer Disclosure Request Form – Spanish
- Consumer Statement Request Form – Spanish
- Dispute Request Form – Spanish
- File Freeze Lift Request Form – Spanish
- File Freeze Request Form – Spanish
- Identity Theft Suppression Request Form – Spanish
- Human Trafficking Suppression Request Form – Spanish
- Domestic Abuse Suppression Request Form – Spanish
- Coerced Debt Suppression Request Form – Spanish
- Manual Authentication Form – Spanish
- VantageScore 4.0 y Your Rental Application – Spanish
Frequently Asked Questions
How do I find out if my rental application has been received or when can I expect a decision?
SafeRent Solutions provides information to property management companies that are SafeRent Solutions clients. This information is used to assist with determining if you qualify to lease with their company. Unfortunately, we are unable to provide status updates regarding your application and you will need to speak with the property directly to determine if they have received it and when they expect to provide a decision.
Will you be able to tell me why my application was denied?
The criteria to accept or decline an application is established by the property and/or its corporate headquarters, not SafeRent Solutions. The property management companies set the minimum acceptance for their approval. The properties generally provide their criteria with the application documents on their website. SafeRent Solutions provide our clients with consumer reports that they use as a tool in making their decisions to accept or decline an application.
Your SafeRent Solutions Consumer Report provides information which can include reportable housing court data, reportable criminal public court records, credit reports, collections, alternative credit data, and additional address information.
Some SafeRent Solutions clients use the VantageScore 4.0 scoring model which is unique to each individual applicant along with other information, as listed above, that is provided in your SafeRent Solutions Consumer Report to assist with making their decision on a rental application.
The minimum acceptance criteria for approval are specific to each property. A decision that results in a decline at one property may generate an approval at another property. The SafeRent Solutions Consumer Report will indicate in the credit report what factors, if improved, can improve your VantageScore 4.0.
Who is SafeRent Solutions and why do they have information about me?
SafeRent Solutions is a specialty consumer reporting agency as defined in the Fair Credit Reporting Act (603f). We provide information to the rental property industry when you apply for a rental property that is a SafeRent Solutions client and provide written or electronic authorization. Rental housing providers may use your consumer report to assist them in making leasing decisions.
SafeRent Solutions provides information which can include reportable housing court data, reportable criminal public court records, credit reports, collections, alternative credit data, and additional address information. SafeRent Solutions maintains reportable housing court data and additional address information within our database. However, we do not maintain any criminal or credit data, therefore we do not have access to this data until a screening report is ordered by a SafeRent Solutions client, at which time those requests will be sent to the corresponding court and/or bureau that houses that data.
SafeRent Solutions is a reseller of information maintained by the three national credit reporting agencies (CRAs): Equifax®, Experian® and TransUnion®. However, it is important to understand that information from the credit bureaus is not maintained by SafeRent Solutions.
How do I obtain a copy of my SafeRent Solutions Consumer File?
SafeRent Solutions can provide a Consumer File or a Consumer Report Copy (please see below for descriptions of each). Your SafeRent Solutions Consumer File or Consumer Report Copy is sent to you within three (3) business days from the time we receive your request.
- For your SafeRent Solutions Consumer File:
If you have not screened with a SafeRent Solutions client and would like to request a copy of your SafeRent Solutions Consumer File, please complete the Consumer Disclosure Request Form located above, under the Consumer Forms section, and email the form with supporting documentation to [email protected].
- For your SafeRent Solutions Consumer Report Copy:
If you have screened with a SafeRent Solutions client, you may obtain a copy in one of two ways:
1. Call our toll-free number at (888) 333-2413 during business hours of Monday through Friday, 8:00 A.M. to 6:00 P.M. Central Standard Time.
OR
2. Complete the Consumer Disclosure Request Form, located above under the Consumer Forms section, and email the form with supporting documentation to [email protected].
How do I receive a free copy of my consumer credit report?
FACTA required creation of a centralized service for eligible consumers to request free annual credit file disclosures from nationwide credit bureaus. The three major nationwide credit bureaus (Equifax®, Experian®, and TransUnion®) established access for consumers to this centralized service using one of the following options:
Internet: www.annualcreditreport.com
Phone: 877-322-8228 (toll-free)
Mail: Central Source, LLC
PO Box 105283
Atlanta, GA 30348-5283
How do I dispute information in my SafeRent Solutions Consumer File if it is inaccurate?
You may dispute any information that you believe to be inaccurate or incomplete in one of two ways:
1) Call our toll-free number at (888) 333-2413 during our business hours of Monday through Friday, 8:00AM to 6:00PM Central Standard Time
OR
2) Complete the Dispute Request Form located above under the Consumer Forms Section and email the form with supporting documentation to [email protected].
A reinvestigation will be completed within 30 days from the date we receive your request, and you will be notified in writing with the results of your consumer dispute. If you are disputing information appearing on a credit bureau report obtained by SafeRent Solutions in conjunction with your application for housing, we will notify the appropriate credit bureau of your dispute. Alternatively, you may wish to contact the credit bureau directly to initiate your credit dispute.
How do I place a file freeze on my credit report?
SafeRent Solutions, LLC. is a reseller of credit information provided by the three national consumer reporting agencies (Equifax, Experian, and TransUnion). SafeRent Solutions does not have the ability to place and/or lift a file freeze on your consumer credit report because we do not maintain your credit file. Should you wish to place and/or lift a file freeze on your credit report, please contact the national repositories listed below.
Equifax
P.O. Box 105069
Atlanta, GA 30348-5069
(866) 349-5191
www.equifax.com
Experian
P.O. Box 4500
Allen, TX 75013
(888) 397-3742
www.experian.com
TransUnion Fraud Victim Assistance
P.O. Box 2000
Chester, PA 19016
(800) 680-7289
www.transunion.com
How do I place a file freeze on my SafeRent Solutions Consumer File?
SafeRent Solutions, LLC. is a reseller of credit information provided by the three national consumer reporting agencies (Equifax, Experian, and TransUnion). SafeRent Solutions does not have the ability to place and/or lift a file freeze on your consumer credit report because we do not maintain your credit file. However, we can place a file freeze on the data that SafeRent Solutions does maintain which includes information such as reportable housing court data and additional address information.
Note – SafeRent Solutions does not maintain criminal records in our internal databases.
To proceed with placing a file freeze on your SafeRent Solutions Consumer File, please provide the “SafeRent File Freeze Request Form” with proper identification by emailing [email protected] or by mail at P.O. Box 3890, Coppell, TX 75019.
Your request will be processed within 1 business day. Please note that once a file freeze is placed and you are planning to apply at any SafeRent Solutions client, you will need to submit an additional form to request the temporary or permanent lift of your file freeze before your file can be released to the property.
Why am I being asked to verify my income?
Property managers must verify that applicants have sufficient income to cover rent payments as part of the apartment application process. This is a standard step in most rental applications. For more information, please see our full FAQ.
Why am I being asked to verify my employment?
As part of the rental application process, your property needs to determine your ability to pay the property’s rent. Income and employment verification are critical factors in this step. For more information, see our full FAQ.
Is SafeRent Solutions required to offer an Opt-Out service?
Opt-out options are for businesses that sell your information, without consent, for marketing and pre-screening services for credit cards and/or insurance purposes. SafeRent Solutions does not share your personal information for marketing or pre-screen offers and only provides your information in a tenant screening report, upon your specific written or electronic consent on a rental application. If you wish to opt out of credit and insurance offers with the national credit reporting agencies, please use the following options below:
Five Year Opt-Out:
Go to optoutprescreen.com or call 1-888-5-OPT-OUT (1-888 567-8688). The major credit bureaus operate the phone number and website.
Permanent Opt-Out:
Go to optoutprescreen.com or call 1-888-5-OPT-OUT (1-888-567-8688) to start the process. To complete your request, sign and return the Permanent Opt-Out Election form (found on the website above).
What resources are available if I am a victim of Identity Theft?
If you are a victim of identity theft, you may request a suppression of any potential record(s) affected by the identity theft within your SafeRent Solutions Consumer File (credit report information not included), if any. Please note that SafeRent Solutions, LLC. does not have the ability to place a file freeze or suppress individual line items on your consumer credit report. If you suspect fraud or identity theft, you may also want to contact Experian, Equifax, and TransUnion directly to request that a fraud alert or security freeze be placed on your consumer credit file.
We can accept the documents via U.S. mail or e-mail to the contact information located below.
Due to the sensitivity of the documentation, we can only accept the documents via U.S. mail to the address located below.
Mail your request to:
Consumer Support
PO Box 3890
Coppell, TX 75019
Your request must include:
- SafeRent Solutions Identity Theft Suppression Request Form
- An Identity Theft Report must be submitted containing the specific fraudulent items resulting from the Identity Theft. This can be an FTC ID Theft Report, copy of a police report, or report from another federal, state, or local law enforcement agency.
- A complete and legible list of all affected account names, numbers, and all other related details. This information must be listed in the filed Identify Theft Report.
- A statement such as: “The account or record is not information related to any transactions made by me” or similar verbiage. It must be printed on the list of affected account names, unless the statement is on the FTC ID Theft Report you are providing.
- Please include a legible copy of your government-issued identification card (for example, driver’s license, passport, federal or military orders) containing your current address.
- A current or temporary identification card (ID)
- If your ID is expired more than 30 days, please attach your social security number (SSN) or individual taxpayer number (ITIN) card.
- Please include a legible copy of one of the following documents that is within 60 days showing your current address:
- Utility bill (cell phone, landline, cable, electricity, gas, or Internet)
- Military orders
- Insurance policy
- Bank statement
- Lease agreement
- Paystub
See the Summary of Identity Theft Rights for more information.
What resources are available if I am the victim of Human Trafficking or Domestic Abuse?
If you are a victim of human trafficking or domestic abuse, you may request a suppression of any potential record(s) affected by the human trafficking or domestic abuse within your SafeRent Solutions Consumer File (credit report information not included), if any. Please note that SafeRent Solutions, LLC. does not have the ability to place a file freeze or suppress individual line items on your consumer credit report. If you suspect fraud or identity theft, you may also want to contact Experian, Equifax, and TransUnion directly to request that a fraud alert or security freeze be placed on your consumer credit file.
Due to the sensitivity of the documentation, we can only accept the documents via U.S. mail to the address located below.
Mail your request to:
Consumer Support
PO Box 3890
Coppell, TX 75019
Your request must include:
- SafeRent Solutions Human Trafficking Suppression Request Form or Domestic Abuse Suppression Request Form
- Human trafficking or domestic abuse documentation, which is defined as a written determination that you are a victim of human trafficking or domestic abuse. This document may be prepared by:
- Federal, state, or tribal governmental entity
- A court of competent jurisdiction, which includes certain documents filed in court.
- A non-governmental organization, human trafficking or domestic abuse task force, including victim service providers affiliated with these entities, authorized by a federal, state, or tribal government entity.
- A self-attestation by a consumer who identifies as a victim of trafficking or domestic abuse signed or certified by a federal, state, or tribal government entity, court of competent jurisdiction, or an authorized representative of these entities.
- A complete and legible list of all identified account names, numbers, and all other related details. This information must be listed in the victim determination document.
- A legible copy of your government-issued identification card (for example, driver’s license, passport, federal or military orders) containing your current address.
- A current or temporary identification card (ID)
If your ID is expired more than 30 days, attach your social security number (SSN) or individual taxpayer number (ITIN) card.
- Please include a legible copy of one of the following documents that is within 60 days showing your current address:
- Utility bill (cell phone, landline, cable, electricity, gas, or Internet)
- Military orders
- Insurance policy
- Bank statement
- Lease agreement
- Paystub
See the CFPB question and answer page for more information.
What resources are available if I am a victim of Coerced Debt?
If you are a victim of coerced debt, you may request a suppression of any potential record(s) affected by the coerced debt within your SafeRent Solutions Consumer File (credit report information not included), if any. Please note that SafeRent Solutions, LLC. does not have the ability to place a file freeze or suppress individual line items on your consumer credit report. If you suspect fraud or identity theft, you may also want to contact Experian, Equifax, and TransUnion directly to request that a fraud alert or security freeze be placed on your consumer credit file.
Due to the sensitivity of the documentation, we can only accept the documents via U.S. mail to the address located below.
Mail your request to:
Consumer Support
PO Box 3890
Coppell, TX 75019
Your request must include:
- SafeRent Solutions Coerced Debt Suppression Request Form
- Coerced Debt supporting documentation is defined as a written determination that you are a victim of Coerced Debt. This document may be prepared by:
- A police report that identifies the coerced debt and describes the circumstances under which the coerced debt was incurred
- An order from a court setting forth findings of coerced debt
- Written verification on letterhead or on a form – published by the Department of Financial and Professional Regulation, verified by certification under section 1-109 of the Code of Civil Procedure of 1963
- Any other document that individually, or in combination with other documents, demonstrates that a person with subject to coerced debt, including but not limited to:
- Text Messages
- Email Messages
- Phone Records
- Voicemail Messages
- Social Media Posts
- Letters
- Credit Card Applications
- Orders of Protection from the Court
- A written statement of Coerced Debt which must contain:
- Identify any and all accounts that are the result of Coerced Debt
- A Statement that they did not willingly authorize the use of their name for the debt
- Provide facts describing how the debt was incurred
- Include their preferred contact methods where they authorized to receive information
- Includes an attestation stating, “By signing below, I am certifying that the information provided on this form is true and correct to the best of my knowledge and recollection and that I have been a victim of Coerced Debt.”
- Please include a legible copy of your government-issued identification card (for example, driver’s license, passport, federal or military orders) containing your current address.
- A current or temporary identification card (ID)
- If your ID is expired more than 30 days, please attach your social security number (SSN) or individual taxpayer number (ITIN) card.
- Please include a legible copy of one of the following documents that is within 60 days showing your current address:
- Utility bill (cell phone, landline, cable, electricity, gas, or Internet)
- Military orders
- Insurance policy
- Bank statement
- Lease agreement
- Paystub
See the Fair Credit Reporting Act (Regulation V); Identity Theft and Coerced Debt and Summary of Identity Theft Rights for more information.
What is the Fair Credit Reporting Act?
The Fair Credit Reporting Act (FCRA) is a federal law that gives you the right to know what Consumer Reporting Agencies (CRAs) have on file about you, as well as outlining your right to dispute errors contained in your consumer file. It sets tight restrictions for CRAs about the circumstances under which a consumer report may be obtained and disclosed. The FCRA gives you the right to receive a free copy of your consumer file if you are denied credit, housing, employment or had any other adverse action as a result of information obtained from a consumer reporting agency. For additional information on the FCRA visit the Federal Trade Commission’s Web site at www.ftc.gov.
Information on Fraud Alerts
If you suspect that you have been or are about to become a victim of fraud or a related crime, including identity theft, you may contact one of the national consumer credit reporting agencies to request a fraud alert or other alerts to be placed on your credit file as permitted under the Fair Credit Reporting Act. By contacting one of the three agencies listed below, a fraud or other alert will be placed on your file with all three national consumer credit reporting agencies. The addresses, phone numbers, and websites are listed below:
Equifax
P.O. Box 105069
Atlanta, GA 30348-5069
(866) 349-5191
www.equifax.com
Experian
P.O. Box 4500
Allen, TX 75013
(888) 397-3742
www.experian.com
TransUnion Fraud Victim Assistance
P.O. Box 2000
Chester, PA 19016
(800) 680-7289
www.transunion.com
If you are a victim of identity theft, you should contact the Federal Trade Commission’s Identity Theft Hotline to obtain more detailed information about how to protect yourself and recover from identity theft and to file an identity theft complaint.
By sharing your identity theft complaint with the FTC, you will provide important information that can help law enforcement officials across the nation track down identity thieves and stop them. The FTC can refer victims’ complaints to other government agencies and companies for further action, as well as investigate companies for violations of laws the agency enforces.
You can file a complaint online at www.ftc.gov/idtheft by phone through the FTC’s Identity Theft Hotline, toll-free: (877) IDTHEFT (438-4338); TTY: (866) 653- 4261; or write: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.
Consumer Credit Resources
Free Credit Score
Access your free VantageScore credit score.
Reason Codes
Decode Your Score Disclosure Notice (in English and Spanish)
How Credit Scores Work
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