SafeRent Solutions is a specialty consumer reporting agency as defined in the Fair Credit Reporting Act (603f). We provide information to the rental property industry when you apply for a rental property that is a SafeRent Solutions client and provide written or electronic authorization. Rental housing providers may use your consumer report to assist them in making leasing decisions.
SafeRent Solutions provides information which can include reportable housing court data, reportable criminal public court records, credit reports, collections, alternative credit data, and additional address information. SafeRent Solutions maintains reportable housing court data and additional address information within our database. However, we do not maintain any criminal or credit data, therefore we do not have access to this data until a screening report is ordered by a SafeRent Solutions client, at which time those requests will be sent to the corresponding court and/or bureau that houses that data.
SafeRent Solutions is a reseller of information maintained by the three national credit reporting agencies (CRAs): Equifax®, Experian® and TransUnion®. However, it is important to understand that information from the credit bureaus is not maintained by SafeRent Solutions.
- Visit FTC Consumer Education (in multiple languages) for more information.
- Visit CFPB Consumer Education (in multiple languages) for more information.
Primary Consumer Support Functions
How To Reach Consumer Support
- Answering questions regarding your SafeRent Solutions Consumer File and/or Report.
- Disputing inaccurate information in your SafeRent Solutions Consumer File and/or Report.
- Mailing or emailing a copy of your SafeRent Solutions Consumer Report Copy and/or Consumer File Disclosure.
- Placing a SafeRent Solutions File Freeze on data maintained by SafeRent Solutions.
Hours of Operation:
Monday through Friday
8:00 A.M. to 6:00 P.M. Central Standard Time
Phone: (888) 333-2413
Email: [email protected]
Fax: (877) 204-9871
Address:
Consumer Support Department
P.O. Box 3890
Coppell, TX 75019
Consumer Forms - English
- Consumer Disclosure Request Form – English
- Consumer Statement Request Form – English
- Dispute Request Form – English
- File Freeze Lift Request Form – English
- File Freeze Request Form – English
- Human Trafficking and Domestic Abuse Form – English
- Identity Theft Form – English
- Manual Authentication Form – English
- Rental Scoring and your Rental Application – English
Consumer Forms - Español
- Consumer Disclosure Request Form – Español
- Consumer Statement Request Form – Español
- Dispute Request Form – Español
- File Freeze Lift Request Form – Español
- File Freeze Request Form – Español
- Human Trafficking and Domestic Abuse Form – Español
- Identity Theft Form – Español
- Manual Authentication Form – Español
- Rental Scoring and your Rental Application – Español
Frequently Asked Questions
How do I find out if my rental application has been received or when can I expect a decision?
SafeRent Solutions provides information to property management companies that are SafeRent Solutions clients. This information is used to assist with determining if you qualify to lease with their company. Unfortunately, we are unable to provide status updates regarding your application and you will need to speak with the property directly to determine if they have received it and when they expect to provide a decision.
Will you be able to tell me why my application was denied?
The criteria to accept or decline an applicant are established by the property and/or its corporate headquarters, not SafeRent Solutions. We only provide our clients with consumer reports that they use as a tool in making their decisions to accept or decline applicants.
Your SafeRent Solutions Consumer Report will provide you with a copy of the information which may have been used by the property to make a decision and will allow you to see potentially adverse information contained in your SafeRent Solutions Consumer Report. Sometimes the property management’s decision to accept or decline an applicant is calculated via automation, using criteria established by the property, to determine if an applicant should be accepted.
Some SafeRent Solutions clients use a scoring model and will receive a SafeRent Solutions Rental Score. This score is unique to each individual lease whether there is one or more applicants. Decision-point criteria is specific to each property. A score that results in a decline at one property may generate an approval at another property. Please note, the SafeRent Solutions Rental Score, while incorporating credit data as a factor, is not the same as a credit score such as a FICO™ or Advantage™ score. It is generally much lower than a credit score. The SafeRent Solutions Consumer Report will indicate what factors, if improved, can improve your score.
Who is SafeRent Solutions and why do they have information about me?
SafeRent Solutions is a specialty consumer reporting agency as defined in the Fair Credit Reporting Act (603f). We provide information to the rental property industry when you apply for a rental property that is a SafeRent Solutions client and provide written or electronic authorization. Rental housing providers may use your consumer report to assist them in making leasing decisions.
SafeRent Solutions provides information which can include reportable housing court data, reportable criminal public court records, credit reports, collections, alternative credit data, and additional address information. SafeRent Solutions maintains reportable housing court data and additional address information within our database. However, we do not maintain any criminal or credit data, therefore we do not have access to this data until a screening report is ordered by a SafeRent Solutions client, at which time those requests will be sent to the corresponding court and/or bureau that houses that data.
SafeRent Solutions is a reseller of information maintained by the three national credit reporting agencies (CRAs): Equifax®, Experian® and TransUnion®. However, it is important to understand that information from the credit bureaus is not maintained by SafeRent Solutions.
How do I obtain a copy of my SafeRent Solutions Consumer File?
SafeRent Solutions can provide a Consumer File or a Consumer Report Copy (please see below for descriptions of each). Your SafeRent Solutions Consumer File or Consumer Report Copy is sent to you within three (3) business days from the time we receive your request.
- For your SafeRent Solutions Consumer File:
If you have not screened with a SafeRent Solutions client and would like to request a copy of your SafeRent Solutions Consumer File, please complete the Consumer Disclosure Request Form located above, under the Consumer Forms section, and email the form with supporting documentation to [email protected].
- For your SafeRent Solutions Consumer Report Copy:
If you have screened with a SafeRent Solutions client, you may obtain a copy in one of two ways:
1. Call our toll-free number at (888) 333-2413 during business hours of Monday through Friday, 8:00 A.M. to 6:00 P.M. Central Standard Time.
OR
2. Complete the Consumer Disclosure Request Form, located above under the Consumer Forms section, and email the form with supporting documentation to [email protected].
How do I receive a free copy of my consumer credit report?
FACTA required creation of a centralized service for eligible consumers to request free annual credit file disclosures from nationwide credit bureaus. The three major nationwide credit bureaus (Equifax®, Experian®, and TransUnion®) established access for consumers to this centralized service using one of the following options:
Internet: www.annualcreditreport.com
Phone: 877-322-8228 (toll-free)
Mail: Central Source, LLC
PO Box 105283
Atlanta, GA 30348-5283
How do I dispute information in my SafeRent Solutions Consumer File if it is inaccurate?
You may dispute any information that you believe to be inaccurate or incomplete in one of two ways:
1) Call our toll-free number at (888) 333-2413 during our business hours of Monday through Friday, 8:00AM to 6:00PM Central Standard Time
OR
2) Complete the Dispute Request Form located above under the Consumer Forms Section and email the form with supporting documentation to [email protected].
A reinvestigation will be completed within 30 days from the date we receive your request, and you will be notified in writing with the results of your consumer dispute. If you are disputing information appearing on a credit bureau report obtained by SafeRent Solutions in conjunction with your application for housing, we will notify the appropriate credit bureau of your dispute. Alternatively, you may wish to contact the credit bureau directly to initiate your credit dispute.
How do I place a file freeze on my credit report?
SafeRent Solutions, LLC. is a reseller of credit information provided by the three national consumer reporting agencies (Equifax, Experian, and TransUnion). SafeRent Solutions does not have the ability to place and/or lift a file freeze on your consumer credit report because we do not maintain your credit file. Should you wish to place and/or lift a file freeze on your credit report, please contact the national repositories listed below.
Equifax
P.O. Box 105069
Atlanta, GA 30348-5069
(866) 349-5191
www.equifax.com
Experian
P.O. Box 4500
Allen, TX 75013
(888) 397-3742
www.experian.com
TransUnion Fraud Victim Assistance
P.O. Box 2000
Chester, PA 19016
(800) 680-7289
www.transunion.com
How do I place a file freeze on my SafeRent Solutions Consumer File?
SafeRent Solutions, LLC. is a reseller of credit information provided by the three national consumer reporting agencies (Equifax, Experian, and TransUnion). SafeRent Solutions does not have the ability to place and/or lift a file freeze on your consumer credit report because we do not maintain your credit file. However, we can place a file freeze on the data that SafeRent Solutions does maintain which includes information such as reportable housing court data and additional address information.
Note – SafeRent Solutions does not maintain criminal records in our internal databases.
To proceed with placing a file freeze on your SafeRent Solutions Consumer File, please provide the “SafeRent File Freeze Request Form” with proper identification by emailing [email protected] or by mail at P.O. Box 3890, Coppell, TX 75019.
Your request will be processed within 1 business day. Please note that once a file freeze is placed and you are planning to apply at any SafeRent Solutions client, you will need to submit an additional form to request the temporary or permanent lift of your file freeze before your file can be released to the property.
Is SafeRent Solutions required to offer an Opt-Out service?
SafeRent Solutions does not have the ability to process an opt-out request. Opt-out options are for businesses that sell your information, without consent, for marketing and pre-screening services for credit cards and/or insurance purposes. SafeRent Solutions does not share your personal information for marketing or pre-screen offers and only provides your information in a tenant screening report, upon your specific written or electronic consent on a rental application. If you wish to opt out of credit and insurance offers with the national credit reporting agencies, please use the following options below:
Five Year Opt-Out:
Go to optoutprescreen.com or call 1-888-5-OPT-OUT (1-888 567-8688). The major credit bureaus operate the phone number and website.
Permanent Opt-Out:
Go to optoutprescreen.com or call 1-888-5-OPT-OUT (1-888-567-8688) to start the process. To complete your request, sign and return the Permanent Opt-Out Election form (found on the website above).
What resources are available if I am a victim of Identity Theft?
If you are a victim of identity theft, you may request a suppression of any potential record(s) affected by the identity theft within your SafeRent Solutions Consumer File, if any. Please note that SafeRent Solutions, LLC. does not have the ability to place a file freeze or suppress individual line items on your consumer credit report. If you suspect fraud or identity theft, you may also want to contact Experian, Equifax, and TransUnion directly to process your identity theft request.
We can accept the documents via U.S. mail or e-mail to the contact information located below.
Mail your request to:
Consumer Support
PO Box 3890
Coppell, TX 75019
Email your request to:
Your request must include:
- SafeRent Solutions Identity Theft Request Form
- An Identity Theft Report must be submitted containing the specific fraudulent items resulting from the Identity Theft. This can be an FTC ID Theft Report, copy of a police report, or report from another federal, state, or local law enforcement agency.
- A complete and legible list of all affected account names, numbers, and all other related details. This information must be listed in the filed Identify Theft Report.
- A statement such as: “The account or record is not information related to any transactions made by me” or similar verbiage. It must be printed on the list of affected account names, unless the statement is on the FTC ID Theft Report you are providing.
- Please include a legible copy of your government-issued identification card (for example, driver’s license, passport, federal or military orders) containing your current address.
- A current or temporary identification card (ID)
- If your ID is expired more than 30 days, please attach your social security number (SSN) or individual taxpayer number (ITIN) card.
- Please include a legible copy of one of the following showing your current address within 60 days:
- Utility bill (cell phone, landline, cable, electricity, gas, or Internet)
- Military orders
- Insurance policy
- Bank statement
- Lease agreement
- Paystub
See the Summary of Identity Theft Rights for more information.
What resources are available if I am the victim of Human Trafficking or Domestic Abuse?
If you are a victim of human trafficking or domestic abuse, you may request a suppression of any potential record(s) affected by the human trafficking or domestic abuse within your SafeRent Solutions Consumer File, if any. Please note that SafeRent Solutions, LLC. does not have the ability to place a file freeze or suppress individual line items on your consumer credit report. If you suspect fraud or identity theft, you may also want to contact Experian, Equifax, and TransUnion directly to process your Human Trafficking or Domestic Abuse request.
Due to the sensitivity of the documentation, we can only accept the documents via U.S. mail to the address located below.
Mail your request to:
Consumer Support
PO Box 3890
Coppell, TX 75019
Your request must include:
- SafeRent Solutions Human Trafficking or Domestic Abuse Request Form
- Human trafficking or domestic abuse documentation, which is defined as a written determination that you are a victim of human trafficking or domestic abuse. This document may be prepared by:
- Federal, state, or tribal governmental entity
- A court of competent jurisdiction, which includes certain documents filed in court.
- A non-governmental organization, human trafficking, or domestic abuse task force, including victim service providers affiliated with these entities, authorized by a federal, state, or tribal government entity.
- A self-attestation by a consumer who identifies as a victim of trafficking or domestic abuse signed or certified by a federal, state, or tribal government entity, court of competent jurisdiction, or an authorized representative of these entities.
- A complete and legible list of all identified account names, numbers, and all other related details. This information must be listed in the victim determination document.
- A legible copy of your government-issued identification card (for example, driver’s license, passport, federal or military orders) containing your current address.
- A current or temporary identification card (ID)
If your ID is expired more than 30 days, attach your social security number (SSN) or individual taxpayer number (ITIN) card.
- Please include a legible copy of one of the following showing your current address within 60 days:
- Utility bill (cell phone, landline, cable, electricity, gas, or Internet)
- Military orders
- Insurance policy
- Bank statement
- Lease agreement
- Paystub
See the CFPB question and answer page for more information.
What is the Fair Credit Reporting Act?
The Fair Credit Reporting Act (FCRA) is a federal law that gives you the right to know what Consumer Reporting Agencies (CRAs) have on file about you, as well as outlining your right to dispute errors contained in your consumer file. It sets tight restrictions for CRAs about the circumstances under which a consumer report may be obtained and disclosed. The FCRA gives you the right to receive a free copy of your consumer file if you are denied credit, housing, employment or had any other adverse action as a result of information obtained from a consumer reporting agency. For additional information on the FCRA visit the Federal Trade Commission’s Web site at www.ftc.gov.
Information on Fraud Alerts
If you suspect that you have been or are about to become a victim of fraud or a related crime, including identity theft, you may contact one of the national consumer credit reporting agencies to request a fraud alert or other alerts to be placed on your credit file as permitted under the Fair Credit Reporting Act. By contacting one of the three agencies listed below, a fraud or other alert will be placed on your file with all three national consumer credit reporting agencies. The addresses, phone numbers, and websites are listed below:
Equifax
P.O. Box 105069
Atlanta, GA 30348-5069
(866) 349-5191
www.equifax.com
Experian
P.O. Box 4500
Allen, TX 75013
(888) 397-3742
www.experian.com
TransUnion Fraud Victim Assistance
P.O. Box 2000
Chester, PA 19016
(800) 680-7289
www.transunion.com
If you are a victim of identity theft, you should contact the Federal Trade Commission’s Identity Theft Hotline to obtain more detailed information about how to protect yourself and recover from identity theft and to file an identity theft complaint.
By sharing your identity theft complaint with the FTC, you will provide important information that can help law enforcement officials across the nation track down identity thieves and stop them. The FTC can refer victims’ complaints to other government agencies and companies for further action, as well as investigate companies for violations of laws the agency enforces.
You can file a complaint online at www.ftc.gov/idtheft by phone through the FTC’s Identity Theft Hotline, toll-free: (877) IDTHEFT (438-4338); TTY: (866) 653- 4261; or write: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.