FTC Consumer Education Regarding Avoiding and Reporting Scams, is available in 12 Different Languages: HERE

 
Primary Consumer Support Functions

SafeRent Solutions assists consumers with answering questions, addressing concerns and investigating any information in their SafeRent Solutions Report which is believed to be inaccurate or incomplete and will forward the results of that investigation to the consumer.

Our Services Include:

•  Mailing you a free copy of your SafeRent Solutions Consumer Report Copy / Consumer File Disclosure
• Disputing any inaccurate information in your SafeRent Solutions Report
•  Answer questions regarding your SafeRent Solutions Report

Free Annual Credit Report

You are entitled to receive a free copy of your consumer credit report from each of the Nationwide Consumer Reporting Agencies every 12 months:

Free Annual Credit Report
PO Box 105281
Atlanta, GA 30348-5281
(877) 322-8228
www.annualcreditreport.com

Resources for Victims of Human Trafficking or Domestic Abuse

If you are a victim of Human Trafficking or Domestic Abuse, you may request a suppression of any potential record(s) affected by the Human Trafficking or Domestic Abuse that are within your SafeRent Solutions Consumer File (credit report information not included), if any. Due to the sensitivity of the documentation, we can only accept the documents via U.S. Mail to the address located below.

Mail your request to:

Consumer Support
PO Box 3890
Coppell, TX 75019

Your request must include:

• SafeRent Solutions Human Trafficking or Domestic Abuse Request Form
• Human Trafficking or Domestic Abuse documentation, which is defined as a written determination that you are a victim of Human Trafficking or Domestic Abuse. This document may be prepared by:
  • Federal, State, or Tribal governmental entity
  • A court of competent jurisdiction, which includes certain documents filed in court.
  • A non-governmental organization or human trafficking or domestic abuse task force, including victim service providers affiliated with these entities, authorized by a Federal, State, or Tribal government entity.
  • A self-attestation by a consumer who identifies as a victim of trafficking or domestic abuse that is signed or certified by a Federal, State, or Tribal government entity, court of competent jurisdiction, or an authorized representative of these entities.
• A complete and legible list of all identified account names, numbers, and all other related details. This information must be listed in the victim determination document.
• Please include a legible copy of your government-issued identification card (for example, Driver’s License, Passport, Federal or Military Orders) containing your current address.
  • Please provide a current or temporary identification card (ID)
  • If your ID is expired longer than 30 days, please attach your Social Security Number (SSN) or Individual Taxpayer Number (ITIN) card.
• If your current address is different from that stated on your government-issued identification card, please provide a legible copy of one of the following documents that is within 60 days (please ensure your current address is included in the document(s) you provide):
  • Utility Bill (Cell Phone, Landline, Cable, Electricity, Gas, or Internet)
  • State or Federal Government Documents (VA Benefit Summary, Social Security Award Letter, SNAP Benefits, and/or Disability Benefits Letter)
  • Military Orders
  • Insurance Policy
  • Bank Statement
  • Lease Agreement
  • Pay Stub

See the CFPB question and answer page for more information.

 

Resources for Victims of Identity Theft

If you are a victim of Identity Theft, you may request a suppression of any potential record(s) affected by the Identity Theft that are within your SafeRent Solutions Consumer File (credit report information not included), if any. We can accept the documents via U.S. Mail or e-mail to the contact information located below.

Mail your request to:

Consumer Support
PO Box 3890
Coppell, TX 75019

Email your request to:

[email protected]

 

Your request must include:

• SafeRent Solutions Identity Theft Request Form
• An Identity Theft Report must be submitted containing the specific fraudulent items resulting from the Identity Theft. This can be an FTC ID Theft Report, copy of a police report, or report from another Federal, State, or local law enforcement agency.
• A complete and legible list of all affected account names, numbers, and all other related details. This information must be listed in the filed Identify Theft Report.
• A statement such as: “The information is not information relating to any transactions made by me”; or similar verbiage must be printed on the list of affected account names, unless the statement is on the FTC ID Theft Report you are providing.
• Please include a legible copy of your government-issued identification card (for example, Driver’s License, Passport, Federal or Military Orders) containing your current address.
  • Please provide a current or temporary identification card (ID)
  • If your ID is expired longer than 30 days, please attach your Social Security Number (SSN) or Individual Taxpayer Number (ITIN) card.
• If your current address is different from that stated on your government-issued identification card, please provide a legible copy of one of the following documents that is within 60 days (please ensure your current address is included in the document(s) you provide):
• Utility Bill (Cell Phone, Landline, Cable, Electricity, Gas, or Internet)
• State or Federal Government Documents (VA Benefit Summary, Social Security Award Letter, SNAP Benefits, and/or Disability Benefits Letter)
• Military Orders
• Insurance Policy
• Bank Statement
• Lease Agreement
• Pay Stub

Summary of Identity Theft Rights(Appendix I)