Consumer Support

Looking for information relating to your personal SafeRent Solutions consumer file?

SafeRent Solutions is a consumer reporting agency that provides information to the rental property industry. Rental housing providers may obtain your consumer report to assist them in making leasing decisions. 

SafeRent Solutions discloses information regarding housing court data and criminal public court records about individuals. Public records are obtained from courts and law enforcement agencies in many jurisdictions. We also disclose some collection and sub-prime data.

SafeRent Solutions is also a reseller of information maintained by the three national credit reporting agencies (CRAs): Equifax®, Experian® and TransUnion®. However, it is important to understand that information from the credit bureaus is not maintained by SafeRent Solutions.

Primary Consumer Support Functions

SafeRent Solutions assists consumers with answering questions, addressing concerns, and investigating any information in your SafeRent Solutions Report believed to be inaccurate or incomplete and forwards the results to you.

Our services include:

  •  Mailing a free copy of your SafeRent Solutions Consumer Report Copy and Consumer File Disclosure.
  • Disputing inaccurate information in your SafeRent Solutions Report.
  •  Answering questions regarding your SafeRent Solutions Report.

Free Annual Credit Report

You are entitled to receive a free copy of your consumer credit report from each of the nationwide consumer reporting agencies every 12 months:

Free Annual Credit Report
PO Box 105281
Atlanta, GA 30348-5281
(877) 322-8228
www.annualcreditreport.com

Resources for Victims of Human Trafficking or Domestic Abuse

If you are a victim of human trafficking or domestic abuse, you may request a suppression of any potential record(s) affected by the human trafficking or domestic abuse within your SafeRent Solutions Consumer File (credit report information not included), if any. Due to the sensitivity of the documentation, we can only accept the documents via U.S. mail to the address located below.

Mail your request to:

Consumer Support
PO Box 3890
Coppell, TX 75019

Your request must include:

  • SafeRent Solutions Human Trafficking or Domestic Abuse Request Form
  • Human trafficking or domestic abuse documentation, which is defined as a written determination that you are a victim of human trafficking or domestic abuse. This document may be prepared by:
    • Federal, state, or tribal governmental entity
    • A court of competent jurisdiction, which includes certain documents filed in court.
    • A non-governmental organization,  human trafficking, or domestic abuse task force, including victim service providers affiliated with these entities, authorized by a federal, state, or tribal government entity.
    • A self-attestation by a consumer who identifies as a victim of trafficking or domestic abuse signed or certified by a federal, state, or tribal government entity, court of competent jurisdiction, or an authorized representative of these entities.
  • A complete and legible list of all identified account names, numbers, and all other related details. This information must be listed in the victim determination document.
  • A legible copy of your government-issued identification card (for example, driver’s license, passport, federal or military orders) containing your current address.
    • A current or temporary identification card (ID)
    • If your ID is expired more than 30 days, attach your social security number (SSN) or individual taxpayer number (ITIN) card.
  • If your current address is different from that stated on your government-issued identification card, provide a legible copy of one of the following showing your current address within 60 days:
    • Utility bill (cell or landline phone, cable, electricity, gas, or Internet)
    • State or federal government document (VA benefit summary, social security award letter, SNAP benefits, and/or disability benefits letter)
    • Military orders
    • Insurance policy
    • Bank statement
    • Lease agreement
    • Pay stub

See the CFPB question and answer page for more information.

Resources for Victims of Identity Theft

If you are a victim of identity theft, you may request a suppression of any potential record(s) affected by the identity theft that are within your SafeRent Solutions Consumer File (credit report information not included), if any. We can accept the documents via U.S. mail or e-mail to the contact information located below.

Mail your request to:

Consumer Support
PO Box 3890
Coppell, TX 75019

Email your request to:

[email protected] 

Your request must include:

  • SafeRent Solutions Identity Theft Request Form
  • An Identity Theft Report must be submitted containing the specific fraudulent items resulting from the Identity Theft. This can be an FTC ID Theft Report, copy of a police report, or report from another federal, state, or local law enforcement agency.
  • A complete and legible list of all affected account names, numbers, and all other related details. This information must be listed in the filed Identify Theft Report.
  • A statement such as: “The information is not information relating to any transactions made by me” or similar verbiage, must be printed on the list of affected account names, unless the statement is on the FTC ID Theft Report you are providing.
  • Please include a legible copy of your government-issued identification card (for example, driver’s license, passport, federal or military orders) containing your current address.
    • A current or temporary identification card (ID)
    • If your ID is expired more than 30 days, please attach your social security number (SSN) or individual taxpayer number (ITIN) card.
  • If your current address is different from that stated on your government-issued identification card, provide a legible copy of one of the following showing your current address within 60 days:
    • Utility bill (cell or landline phone, cable, electricity, gas, or Internet)
    • State or federal government document (VA benefit summary, social security award Letter, SNAP benefits, and/or disability benefits letter)
    • Military orders
    • Insurance policy
    • Bank statement
    • Lease agreement
    • Pay stub  

See the Summary of Identity Theft Rights for more information.

How to Reach Us

Consumer Support Department

(888) 333-2413

[email protected]

or write to us at:

Consumer Support Department
P.O. Box 3890
Coppell, TX 75019

Consumer Forms

Credit File Freeze Requests

Should you wish to place a file freeze on your credit report, please contact the national repositories listed below.

Experian

888-397-3742
Experian
P.O. Box 9554, Allen, TX 75013
https://www.experian.com/freeze/center.html

Equifax

888-298-0045
Equifax Information Services, LLC.
P.O. Box 105788, Atlanta, GA 30348-5788
https://www.equifax.com/personal/credit-report-services/credit-freeze/

TransUnion

888-909-8872
TransUnion
P.O. Box 2000, Chester, PA 19016
https://www.transunion.com/credit-freeze